Privacy Policy

Nuvistar (“Nuvistar,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information collected through the Nuvistar mobile application, web application, and related services (collectively, the “Services”).

Nuvistar is a logistics and fleet management platform designed to help businesses manage their transportation operations, including customers, orders, loads, drivers, vehicles, dispatching, assignments, deliveries, fleet operations, maintenance, payments, and related business workflows.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to users.

Information We Collect

The information we collect depends on how you, your employer, or your organization uses Nuvistar.

Account and Business Information

We may collect:

• Name
• Email address
• Phone number
• Company or organization name
• Business address
• Job title or user role
• Username and account identifiers
• Authentication and login information
• User permissions and organizational access

Customer and Logistics Information

Nuvistar may process information necessary to manage logistics operations, including:

• Customer and shipper information
• Pickup and delivery locations
• Orders and shipment details
• Load information
• Dispatch information
• Pickup and delivery schedules
• Delivery instructions
• Shipment status
• Proof of delivery
• Quotes and invoices
• Operational notes and communications
• Documents associated with shipments or customers

This information is generally provided by the business using Nuvistar and is processed to support its logistics operations.

Driver and Personnel Information

We may process driver or personnel information provided by the user or their organization, including:

• Driver name and contact information
• Driver or employee identifiers
• Driver status and availability
• Vehicle and load assignments
• Trip and delivery activity
• Work-related records
• Driver documents
• Compensation or payout-related information, where applicable

Organizations using Nuvistar are responsible for ensuring they have the appropriate authority to provide employee, contractor, driver, customer, and other business information to the platform.

Vehicle and Fleet Information

Nuvistar may collect and process fleet information including:

• Vehicle identification information
• Unit or fleet number
• Make, model, and year
• Vehicle status and availability
• Driver assignments
• Load assignments
• Mileage or odometer information
• Inspection information
• Maintenance and service records
• Vehicle movement
• Fuel or operational information, where applicable
• Vehicle documents
• Fleet activity and operational history

This information enables businesses to understand where vehicles are assigned, whether they are available, and when they may require maintenance or other operational attention.

Location and Trip Information

Certain Nuvistar features may use location information to support logistics and fleet management functionality.

Depending on the features enabled by the organization, this may include:

• Vehicle or driver location
• Pickup and delivery locations
• Trip routes
• Origin and destination information
• Arrival and departure information
• Location associated with an operational event

Location information may be used for dispatching, shipment visibility, vehicle tracking, assignment management, delivery coordination, operational analysis, and related fleet management functions.

Where required, Nuvistar will request device permission before accessing device location information.

Users may manage location permissions through their device settings. Disabling location access may limit functionality that depends on location information.

Documents, Images, and Uploaded Content

Users may upload information such as:

• Bills of lading
• Proof of delivery
• Vehicle registration
• Insurance documents
• Inspection records
• Driver documents
• Customer documents
• Invoices
• Quotes
• Receipts
• Shipment photographs
• Vehicle photographs
• Other operational files

We process uploaded content to provide the functionality requested by the user or their organization.

Usage and Device Information

We may automatically collect technical information such as:

• Device type
• Operating system
• Browser type
• App version
• IP address
• Login activity
• Feature usage
• Application activity
• Error logs
• Diagnostic information
• Application performance information

We use this information to operate, secure, troubleshoot, and improve Nuvistar.

How We Use Information

We may use information collected through Nuvistar to:

• Create and manage user accounts
• Authenticate users and control access
• Manage customers and logistics operations
• Create and manage orders, loads, and shipments
• Assign drivers and vehicles
• Support dispatching and scheduling
• Coordinate pickups and deliveries
• Track shipment and delivery status
• Manage vehicles and fleet availability
• Support vehicle maintenance and service workflows
• Generate operational documents
• Support quotes, invoices, and payment-related workflows
• Provide logistics and fleet reporting
• Provide alerts, reminders, and notifications
• Analyze operational performance
• Provide customer support
• Diagnose technical problems
• Improve product functionality and user experience
• Protect Nuvistar against fraud, misuse, and unauthorized access
• Comply with legal, regulatory, and contractual requirements

We do not sell personal information for monetary consideration.

Business Customer Data

Nuvistar primarily operates as a business platform.

Businesses may use Nuvistar to manage their own customers, employees, contractors, drivers, vehicles, shipments, and logistics operations.

In these circumstances, the organization generally determines what information is entered into Nuvistar and how that information is used.

Nuvistar processes this information to provide the Services requested by the organization.

If you are a driver, employee, contractor, or customer whose information has been entered into Nuvistar by another organization, questions about that organization’s use of your information should generally be directed to that organization.

Logistics and Fleet Visibility

Nuvistar may provide authorized users within an organization with visibility into logistics and fleet activity.

Depending on permissions and configuration, this may include:

• Shipment and load status
• Driver assignments
• Vehicle assignments
• Vehicle availability
• Pickup and delivery progress
• Vehicle movement
• Maintenance status
• Operational exceptions
• Customer and order activity

Access to this information is intended to be limited based on organizational roles and permissions.

Artificial Intelligence and Automation

Nuvistar may provide AI-enabled and automated capabilities to assist users with logistics and fleet operations.

These capabilities may include:

• Product guidance and training
• Logistics and fleet analysis
• Operational recommendations
• Document generation
• Summaries
• Workflow assistance
• Automated or user-approved actions

Information submitted to these features may be processed to understand the user’s request and generate the requested response or action.

Where third-party AI or technology providers are used, Nuvistar will seek to limit the information shared to what is reasonably necessary to provide the applicable functionality and use appropriate contractual and security safeguards.

AI-generated recommendations and analyses may contain errors. Users should review AI-generated information before making important financial, operational, compliance, or safety decisions.

How We Share Information

We may share information with service providers that help us operate Nuvistar, including providers of:

• Cloud infrastructure and hosting
• Data storage
• Authentication and security
• Application monitoring
• Analytics
• Mapping and location services
• Communications and notifications
• Payment processing
• AI and technology services

These providers may process information only as necessary to provide their services to Nuvistar and subject to applicable contractual obligations.

We may also disclose information when necessary to:

• Comply with applicable laws or legal processes
• Respond to valid government or regulatory requests
• Investigate fraud, security incidents, or misuse
• Protect Nuvistar, our customers, users, or others
• Enforce our agreements

Information may also be transferred as part of a merger, acquisition, financing, restructuring, or sale of Nuvistar or its assets, subject to applicable law.

Payments and Financial Information

Nuvistar may support logistics-related financial workflows such as:

• Customer payments
• Subscription payments
• Invoices
• Driver payouts
• Operational charges
• Other business transactions

Payment and banking information may be processed by third-party payment providers.

When a third-party payment provider processes a transaction, Nuvistar may receive transaction information such as payment status, amount, transaction identifier, or limited account information without directly storing complete payment credentials.

Data Security

Nuvistar uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Authentication
• Role-based access
• Access controls
• Encryption
• Logging and monitoring
• Infrastructure security
• Restricted access to production systems

However, no electronic storage or transmission system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to:

• Provide Nuvistar services
• Maintain customer accounts
• Support logistics and fleet operations
• Maintain business and transaction records
• Meet contractual requirements
• Resolve disputes
• Prevent fraud or misuse
• Meet legal and regulatory requirements

Retention periods may vary depending on the type of information, customer requirements, and applicable law.

When information is no longer required, we may delete or anonymize it in accordance with our data retention practices.

User Rights and Choices

Depending on applicable privacy laws, individuals may have rights regarding their personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding how personal information is processed
• Object to or restrict certain processing
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent

If your Nuvistar account or information is managed by your employer or another organization, certain requests may need to be directed to that organization.

Nuvistar may verify your identity before processing a privacy request.

Location Permissions

Nuvistar may request location permissions when location information is required for a logistics or fleet management feature.

Users can manage location permissions through their device settings.

If an organization enables functionality that requires background location access, Nuvistar will request the permissions required by the applicable mobile operating system and provide the required notice regarding the use of that information.

Disabling location access may prevent certain tracking, dispatch, trip, or delivery features from functioning correctly.

Notifications and Communications

Nuvistar may send:

• Assignment notifications
• Dispatch updates
• Pickup and delivery updates
• Vehicle alerts
• Maintenance reminders
• Operational alerts
• Payment notifications
• Account and security notifications

Users may manage certain notification preferences through Nuvistar or their device settings. Some administrative or security communications may be necessary for operation of the account.

Children’s Privacy

Nuvistar is intended for businesses and authorized business users and is not intended for children under 13.

We do not knowingly collect personal information directly from children under 13 through the Services.

If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.

International Data Processing

Information may be stored or processed outside the user’s state or country depending on Nuvistar’s infrastructure and service providers.

Where required by applicable law, appropriate safeguards will be used for transfers of personal information.

Third-Party Services and Integrations

Nuvistar may integrate with third-party services such as:

• Payment processors
• Mapping and navigation providers
• Communication services
• Accounting platforms
• Customer systems
• Fleet and telematics systems
• AI providers
• Other logistics technology platforms

Information exchanged with these services will depend on the integration enabled by the customer.

Third-party services may maintain their own privacy policies and practices.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to Nuvistar’s functionality, business practices, technology, or applicable legal requirements.

When material changes are made, we may provide notice through the application, website, email, or another appropriate method.

The “Last Updated” date above identifies the most recent revision.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or Nuvistar’s privacy practices, contact:

For privacy-related requests, please provide sufficient information for us to identify the relevant account and understand your request.